Refund policy

Everything is made to order, so we do not hold stock to swap an item
with. Here is how we handle each situation.

If we got it wrong. Wrong item, wrong color, wrong size against what you
ordered, or a fault in the print itself: we reprint it or refund it,
whichever you prefer, at no cost to you. Email us a photo within 14 days
of delivery.

If it arrived damaged. Email us a photo of the item and the packaging
within 14 days of delivery and we reprint it at no cost. Keep the
packaging until we have sorted it out.

If you want it changed. A reprint of something that matched what you
ordered, for example a size you decided against, is charged at 30% of
the original price. That covers the material and machine time. You are
not charged again for the design work.

Custom and personalized work. Anything made to your specification,
including names, dates and prints from your own file, cannot be returned
or refunded once printing has started. We confirm the details with you
in writing first, and that is the moment to catch a spelling.

Catalog orders can be cancelled for a full refund any time before
printing starts. Email us.

Refunds go back to the original payment method.

About 3D printed parts. These are built up in thin layers, which is worth
knowing before you order. Fine layer lines are part of the process. You
will see and feel them, most obviously on curved surfaces and at a
shallow angle to the light. Slight color variation between batches, small
marks on hidden faces where supports were removed, and minor surface
blemishes are normal and are not defects.

What we do not ship: separated or split layers, warping, supports still
attached or nubs left on a visible face, the wrong color or material, or
a part that does not fit or work as specified. If any of that reaches
you, it is on us and we make it right.

Printed plastic is not dishwasher safe, and it can soften or warp if it
is left in a hot car or in direct sun. Hand wash in cool water.